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Hi Box Support,

I'm having trouble receiving the 2FA verification code emails when trying to log into my Box account. I’ve tried multiple times but have not received any of the code emails.

Details:
- My colleagues using the same domain can receive the code without issue. (this account)
- I've checked all folders, including spam, and confirmed there are no filters or blocks on my email.

Could you please check if my email address is being blocked or delayed on your end? If needed, I can provide further verification.

Thanks in advance for your assistance.

Best,  
Ting 
 

Hi ​@ting_zishi, 

Welcome to Box Community and we’d love to assist! 

 

I've investigated our email server logs and your email address is not on our bounce or suppression list. 
 

Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

 

Please make sure that your email client is not blocking emails from

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com


You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

 

Thanks for posting! 

hi ! thanks for the reply, the email that couldn’t receive the code is : <personal information redacted>
Can you please check this address too? Thank you!

Hi ​@ting_zishi, 

Thanks for responding! 

To make sure that this email is not blocked by Box. I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting and we look forward in getting this sorted out very soon!

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