I am trying to update the owner of a folder to my Managing Director as today is my last day and I am getting the following error — how can I change the ownership?

I am trying to update the owner of a folder to my Managing Director as today is my last day and I am getting the following error — how can I change the ownership?
Hi
Welcome to Box Community!
It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and we'll stay in touch.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.