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Question

Recover old Box account

  • May 23, 2025
  • 2 replies
  • 183 views
C
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I have an old paid box account I would like to recover if possible - it uses an email account that I currently use with a free account. Is this possible if the account was deleted more than 2+ years ago?

      2 replies

      C
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      Hi Esosa, 

      Welcome to the Box Community, I'm happy to help!

      Box Support can help recover a deleted user up to 1 year with request by an admin/co-admin on the account.

      Also, it sounds like your email from the previous Box account was released to be used for your Free account, which can mean the old account is no longer recoverable.

      Thanks for reaching out and if you have other questions, please let us know!

      All the Best, 

      S
      • seplovich
      • New Participant
      • June 29, 2025

      How do I request that my old account be restored? It was closed less than a year ago

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