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I am co-owner of our site and there are two external people who have access to a folder that they should no longer be able to access. When I try to go into manage collaborators - they have a view only status but there is NO drop-down menu for me to be able to remove them.  Youo can see below - I am a co-owner (june 26th) then the two viewers in grey need to be removed but there is no drop-down menu next to their names to choose? I tried chat gpt etc. but didn’t find anything,

 

Hi ​@TraceyJK, 

Welcome to Box Community, and we’d love to assist! 

In order to help me rule out a browser-related issue, do you mind confirming the following?

  • Are you using the supported browser to access Box?
  • If it’s recurring in all browsers, please follow the troubleshooting steps below: 
  1. Please try clearing your browser's cache and cookies
  2. Please try disabling any plugins on your browser
  3. Confirm with your IT team that your network and firewall have been configured according to our documentation here.

 

Hope it works, and if the issue persist please let us know! 

Hi I tried on Chrome and MSFT Edge - I have latest browsers. So I will try the trouble shooting - but I don’t think it is a browser issue - it’s like these 2 users have been “hard coded” in. They are no longer with the company and should not have access. Have you seen this issue before. The snippet I had in my  support email request , clearly shows they have no drop down to choose.

Thanks

Tracey

Hi ​@TraceyJK, 

Thank you for the speedy response! 

 

I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting and we look forward in getting this sorted out very soon!

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