Hello,

I have been using Box for some time and recently noticed that I am unable to access certain audio files (.wav, .aiff, and .midi) through the iOS Files app. When I try to open these files, I receive the following error message:

“Cocoa error 0 – Your device couldn't connect to the server. There may be a problem with the server or network.”

Other file types, such as JPEG and PDF, open without any issues in the Files app. Additionally, I am able to open all files, including audio files, without problems using the Box app on my iPad.

My device is running iPadOS 18.5, and I am using Box app version 5.42.0 (25966).

Reinstalling the app fixed it 

Sorry to bother you.