Support Forum

I was told I needed to create a support case. Please help me. Message from Box on desktop:Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

Hi, I urgently need to get into my box account. It was connected to an old work email that has been terminated. I can’t reset the password because I can’t see the email. Please advice. The files are of great value to me. 

Hi Box Support,I am no longer receiving emails from box.com. I have been using box.com for many years and I read in other posts that this can happen when an email goes on the Suppression list.Is there anyway to check if this has happened to my email?Thank you so much!

    And  I can't update my email address since I can't get into box with the old one.  What should I do? Thanks,   Tori.

I just created an experience cloud user added the Box App User permission set and when the user tries to see a folder get an error. (I’m using the Box Content Explorer component for Flow)“Unable to create downscoped token. You may not have access to the resource requested. invalid_resource”I already check the configuration and the instructions in the following article https://support.box.com/hc/en-us/articles/42768857805843-Box-for-Salesforce-Box-Explorer-Error-Unable-to-create-downscoped-token-You-may-not-have-access-to-the-resource-requested-invalid-resource. The error still remains There is something curious. Right after I sync permissions with an admin user.The Experience Cloud user is able to see the folder. This is not a workaround because we cannot sync permission manually every time an Experience Cloud user is created. Does any one have an idea what the problem is?    

Hello,I am attempting to use Box for Office.  After the MSI is installed and I restart Office I can see the icons to upload.When I attempt to upload it asks for Authentication.  I use SSO, so I think something is directing to the wrong URL.Is there a group policy to update the URL?

I have set up winSCP to access my box.com account so i can download files automatically but each time i hit login it requests a password and says access denied. I have tried resetting the password in box.com but no joy.I have winSCP set up to access other file servers and they work fine.please help.RegardsMatt

Is there a possibility to stop the notifications of Box when files don’t upload? It is very annoying. I don’t want to log out / in, quit or restart my laptop, fix the files. I just want to turn off all notifications. Please make this an option - it is very annoying.

I have an application that consistently makes requests to the Box Enterprise Events API to get and monitor events for a customer. The requests occur every 10 minutes, and every request extracts the next_stream_position cursor and uses it as the stream_position parameter for the subsequent request. The purpose here being that we can retrieve events in 10 minute intervals. One thing that I noticed was that the Box Enterprise Events API is unreliable in the way we are using it, as we have seen a number of events missed/not returned by the API. We were able to confirm this by doing the following: - Look at all of the events our request cycle retrieved that have a timestamp dated yesterday (say Monday) - Start a secondary API request cycle, using yesterday's date (Monday) as the starting point - Compare the events retrieved by the secondary cycle that have a timestamp of Monday to the events from the primary cycle - The results were that the secondary cycle retrieved events (dated for Monda

I've switched to a new phone and lost access to my Google Authenticator app, which was set up for Box MFA. Unfortunately, I no longer have access to the previous phone or the authenticator codes. Given that my username is different, I'm wondering if there's an alternative way to verify my identity, such as through the email address associated with my Box account, or if you can assist me in disabling MFA. I'd appreciate your help in regaining access to my account. 

Hi I have deleted files and emptied trash but this is not reflected in the amount consumed. Please can you run the script to resolve this issue? Currently my box shows 13gb used of 15gb. Thanks

I can not access my Box account with all my files because it is tied to an email account, r*****@*****.com, which I do not have. Please help. I have a lot of information I need on this account.

Did something change recently?  It seems when I open folders now the default is details.  I have changed these in the past to list and also clicked on Apply to all folders of this type.  For some reason it doesn’t work and I have to keep changing the view to list.   ***Using box drive

I used my edu email to register the box account years ago. But the university deleted every alumni’s email which was promissed to be an life long email. Unfortunately, I didn’t see the notification before they deleted the email permanantly. I can no longer log into by box account. How to still access to the box account with all my files? 

When I log into Box I no longer see any files. 

I apparently tried uploading three different files at different times and they must not have downloaded. I no longer need them (and to be honest do not even recall that where was an error) ......  Every time I turn on my laptop computer I get the error notifications and can't find how I delete the upload attempt or stop the error notifications.

I’m considering subscribing to the Box Business plan ($15/user/month) for my team of 9. I understand that with this plan, all external collaborators require a paid seat. How does the billing for this work? A couple of specific scenarios: We have a temporary collaborator that ends after one month and then a new collaborator joins. Can I just pay for one extra seat that will cover both of these people? We have a temporary collaborator that is only on our account for 2 weeks. Can I pay for an extra seat and then delete it after these 2 weeks? How much will I get billed for?

I am using Box through webbrowser interface.To improve usability, I wanted to also use Box Drive, but it does not seem to work with our company proxy server. If I connect at home without proxy, everything is fine.I can do the Box Drive login process until I get the link to open the Box Drive app. But then nothing happens.Can anybody tell me how to fix this?

help

Currently my files sync to a Box Folder located on my C Drive.  I want to move the folder to my D Drive which has more space.  The instructions I have seen all relate to setting the sync location upon install, but they don’t reflect what you can do when it is already installed.  Does one need to uninstall and then re-install Box Sync to change the location?  Seems like there should be an option to change the location.My Box Sync Options 

I am not getting email notifications for uploads into a specified folder. When I upload a file into that folder, my boss gets the notification to his email box, but I do not. I went to this folder and enabled the the email notifications. This is important as this folder contains high-priority items to work on. I am an editor and these notification items have not been greyed out. 

Hello, I would like to request a refund for the charges made to my box account. I have already canceled my account. I want to know how long can I get back my payment.

Something went wrong and Box Drive needs to exit.Please send us your logs so we can troubleshoot the issue and work to improve the product. If the problem persists, please contact Box Support to further troubleshoot the issue.  

Is there a setting that can allow me to receive a notification when a file I have ownership of is previewed or downloaded?

There are about 3,000 PDF documents in the folder uploaded on the BOX. I want to open the target PDF document on the BOX by clicking the "link" of the "list table" created by Excel on the desktop for each PDF document. I can copy the shared link from each PDF document and paste it into Excel, but is it possible to "export the shared link to CSV or something at once"? I'm working alone and I'm wondering if there's a good way to do it without time, but it's quite difficult. Thank you.