Support Forum

I’m considering subscribing to the Box Business plan ($15/user/month) for my team of 9. I understand that with this plan, all external collaborators require a paid seat. How does the billing for this work? A couple of specific scenarios: We have a temporary collaborator that ends after one month and then a new collaborator joins. Can I just pay for one extra seat that will cover both of these people? We have a temporary collaborator that is only on our account for 2 weeks. Can I pay for an extra seat and then delete it after these 2 weeks? How much will I get billed for?

I am using Box through webbrowser interface.To improve usability, I wanted to also use Box Drive, but it does not seem to work with our company proxy server. If I connect at home without proxy, everything is fine.I can do the Box Drive login process until I get the link to open the Box Drive app. But then nothing happens.Can anybody tell me how to fix this?

help

Currently my files sync to a Box Folder located on my C Drive.  I want to move the folder to my D Drive which has more space.  The instructions I have seen all relate to setting the sync location upon install, but they don’t reflect what you can do when it is already installed.  Does one need to uninstall and then re-install Box Sync to change the location?  Seems like there should be an option to change the location.My Box Sync Options 

I am not getting email notifications for uploads into a specified folder. When I upload a file into that folder, my boss gets the notification to his email box, but I do not. I went to this folder and enabled the the email notifications. This is important as this folder contains high-priority items to work on. I am an editor and these notification items have not been greyed out. 

Hello, I would like to request a refund for the charges made to my box account. I have already canceled my account. I want to know how long can I get back my payment.

Something went wrong and Box Drive needs to exit.Please send us your logs so we can troubleshoot the issue and work to improve the product. If the problem persists, please contact Box Support to further troubleshoot the issue.  

Is there a setting that can allow me to receive a notification when a file I have ownership of is previewed or downloaded?

There are about 3,000 PDF documents in the folder uploaded on the BOX. I want to open the target PDF document on the BOX by clicking the "link" of the "list table" created by Excel on the desktop for each PDF document. I can copy the shared link from each PDF document and paste it into Excel, but is it possible to "export the shared link to CSV or something at once"? I'm working alone and I'm wondering if there's a good way to do it without time, but it's quite difficult. Thank you.

I am currently organizing the contents because a message indicating that the storage is full has appeared. However, the actual capacity and the displayed capacity are inconsistent, so I cannot save new files. Please check the storage situation and perform repairs.

A client is trying to share a file with me and his share link does not work. My free account does nothing to help. This is wasting my time

My colleague can’t recieve emails from BOX.Probably, her email was placed on your email suppression list.(Another colleague had the same issue in the past.)So, please remove the email from this suppression list. 

Dear Team, A member of our company, <personal information-redacted> is unable to log in to BOX. When attempting to log in, the following message appears: "No credentials." Could you please confirm the status of his account? Thank you for your assistance. Sincerely,  

Hi! I am looking into leveraging the Box AI tool to help analyze documents, however it seems to be very basic and isn't too helpful right now. I can't find any settings to switch up the model or prompts used, any advice would be appreciated.

Hello, suddenly today I am not able to access files in box folders. When I try to look at them in Box Sync in a finder window I get the attached message  "Your Device couldn't connect to the server. There may be a problem with the server or Network"  I have no internet issues other than Box so I don't think it's the network. When I try to access files I accesses yesterday at Box.com I get this error message "We're sorry, the preview didn't load. This Document may be protected."  The option to download is still there online but nothing happens when I click to download. Does anyone have a solution to this problem? It worked just fine yesterday so I don't know what is going on. 

When my boss logs into I get the 2 factor notifications on my phone even though he is logging in through his account. How do we get the 2 factor notifications go to his phone when he is logging in?

I was introduced to Box e-signature last year via a sales rep. But he moved one and I can not reach his replacement. I am now testing the e-signature with a trial.He was telling me about a feature within the e-signature to use different email aliases when sending out the signature requests. For exp: accounting@ audit@ etc, so each time a team member belonging to that specific team needs to send a signature request, they would use that email alias as the sender. Any ideas how this works? Or it this still an option?  

I am trying to upload documents and it tells me I have exceeded the file size.  But I definitely have not. How do I fix this?? 

Dear Box and Salesforce Community member, a big thanks to customers and partners who joined and shared your questions, feedback, and also thanks to Kyle Adams for his overview of Salesforce Experience Cloud and the Salesforce UI elements last week. Please see below for the recording and all previous Box for Salesforce roundtable recordings and a signup link for our next Roundtable.   Next Topic: How to migrate content from Salesforce to Box Feb 22nd Signup here    

I am currently using a Box Individual account and would like to upgrade to the Starter Plan. However, when I try to complete the upgrade, I receive the following error message: There was an error processing your request.We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance. I have already double-checked my payment details and tried different browsers, but the issue persists. Could you please assist me in upgrading my account to the Starter Plan?Thank you for your help in advance.

削除したユーザーが所有するファイルが見れなくなりました。ファイルを見れるように復元するにはどうしたらよいでしょうか？ We can no longer see files owned by a deleted user.How can I restore the files so that I can see them again?

Hi Box team, I am trying to update the primary email address of one user but getting the error that the email is invalid. Their current email is set up as their personal gmail and they are wanting to update it to their business domain account email. I have confirmed that this business email should not be set up with any other Box account but still getting the error. Can someone please contact me to support this?

I am trying to install Box and am getting this error message. The configuration data for this product is corrupt. Any idea what’s causing this?

Running out of storage?Your account currently allows you to store up to 50.0 GB of data. Upgrade your account to get unlimited storage.Why this is showing, I only used 4.0 GB, showing on my account settings page. Please help.

Deciding whether to switch over to Box.com for my team of 9.Sometimes all 9 of us are in a document at the same time and making edits. Can the Box servers handle this if we’re working inside a Microsoft Word Online document?