Support Forum

My account keeps telling me my storage is full or almost full.  I have checked and my deleted folder is empty, my account has 1 file in it that is 78MB.  It cannot be sitting at 16.6GB out of 20GB like it states.

Recently, Box Autoupdater eats up huge amount of memory on my iMac27. The worst it can eat up all RAM my iMac has about 60 gb. I uninstalled Box Drive then reinstalled, it does not help with the problem. Want to make sure if this is the problem related to Box or it is actually a malware.

Box sync not working, unable to preview and download any file.

Hi! You stiil couldn't fix the counter of free space. It still did't work correctly. Run your fixing script please. Thank you.

HELP!Why can't i download a zipped file approx 26MB. I tested my internet connection and have the following. Not sure what the problem is, is it bandwidth?

I have tried many times to add a managed user but get : 1) User failed to be added. 2) Groups and folders selection, as well as user settings for existing Box users, will be available after the user(s) accept invite. Also a yellow circled exclamation point shows up near the submitted managed user email address, when clicked shows the message: Email already used in a Box account but not associated with an Enterprise. Please assist ASAP.

We become indebted to.Recently, after I paid for (upgraded) my BOX account, I was no longer able to see any of the folders and files I had been using. Other information says that the folder upgrade process may take some time, so you won't be able to view it for a while. Is this normal? Will I be able to see it if I wait for a while?We are only contacting you regarding important files. If you have any idea how much it will cost, I would appreciate it if you could let me know. We apologize for the inconvenience, and thank you for your understanding.

Hi Box, After removing files from my account its showing the wrong free account space by several gigabytes, please check and fix. thanks Diana

Hello. Help me, please. Phone Number Changed, can't access 2FA . Thank you.

made inadvertent edits to a template, just want to restore first version that was uploaded as current version...

My storage is not correct it says it is full but it is not.   Thank you

Hello, in business unlimited plan, is there an option to see actual bandwidth usage of each user?  Thank you, Daniel

Intento gestionar los usuarios y desde hace 24 horas no me lo permite. 

以下の要件を実現することは可能でしょうか。・特定のフォルダの下にあるファイルを毎日、すべて、自動で削除したい。・ただしフォルダそのものは常に残したい。設定方法を教えて頂けると助かります。

I deleted my files but it did not change the amount of free space I have. i searched the community to find user who have same problem. then i found some answers. they said the only way to fix this issue is to submit a ticket to our support team. any ideas? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrecthttps://community.box.com/t5/Archive-Forum/Deleted-files-but-didn-t-free-space/m-p/25137https://community.box.com/t5/Account-Features-Forum/Storage-Limits-Are-Wrong/m-p/50832#M95

I have a Box Business plan and the files that I am trying to upload are within the file size however, I keep receiving the message that the 'Some Uploads Failed' with a more direct message stating that 'Account storage limit reached', and am not able to upload anything further. My team cannot upload anything either. Any ideas on how to fix this or even what this means? Thank you! 

I put in my user name,/email it is unique enough that only I would have used it, although it could have been years ago. I can’t get beyond the user name already taken to get to the box file I was invited to share

My trash box has no files. But it My trash says 「304.5 MB of 10.0 GB used」. Please clear my trash box.

I am doing a migration activity where i need to give the file path. Can someone please help me to get the file path

We have been having problems with BOX lately Users who do not accept our invitation and do not register directly in our BOX data room are brutally spammed by BOX. Up to 3 mails per minute - and that in my name.

Please run a script on my account to fix the data inaccuracy issues around user storage size, folder size, and file counts. Thanks

I've recently transformed my work from Google Drive to Box and among the files are maps I've created using "My Maps". I have the Google workspace integration app installed and all other files like google spreadsheet and google docs are working. My only problem is with the maps file, is there any way I can open those files through one of Box's integration tools?  

Hi, I am unable to upload files to my Box account because it says I am out of storage. my colleague upgraded our accounts to the starter plan so unsure why this is still happening. Would be great if a script could be ran to try and solve.   Thanks, Tara

Hi, Just upgraded. Missing files.  

But when logging in on my android i get message that i am using wrong sms code.