I deleted my files but it did not change the amount of free space I have. i searched the community to find user who have same problem. then i found some answers. they said the only way to fix this issue is to submit a ticket to our support team. any ideas?
https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
https://community.box.com/t5/Archive-Forum/Deleted-files-but-didn-t-free-space/m-p/25137
https://community.box.com/t5/Account-Features-Forum/Storage-Limits-Are-Wrong/m-p/50832#M95