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Question

User name already taken

  • May 23, 2025
  • 1 reply
  • 9 views

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I put in my user name,/email it is unique enough that only I would have used it, although it could have been years ago. I can’t get beyond the user name already taken to get to the box file I was invited to share

1 reply

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Hi Leann, 

Welcome to Box Community and glad to assist! 

It may also due to your email address already linked on a Box account. Can you try to sign up and use an alternate email address? 

Let us know how it goes, 

We'd love to further assist!