Support Forum

I reinstalled Box sync, still files are not syncing.

I keep receiving an error every time I try to send a document for signatures. This has been happening for two days. 

Hello, I have a message from you saying that i have a problem with BOX. Please contact me to fix this bug because following your message, i see i can't open .pdf files ...

How do i give one user access to all folders in box.I want the admin user to be able to see all files and folders in the account.

After receiving an invitation email from outside the company as an external collaborator, I tried to log in, but it said "Your login credentials are invalid". Unable to log in. How can I log in?

Hi,   my box storage says that it is full evanthough at one time I deleted all my files and cleaned up de trash...! I need more storage!!!

I installed Box on my PC and on my work PC. However, I cannot delete a folder. It remains in red for me, but this only happens on my work PC. On the web and on your home PC, it is correctly deleted. Even if I try to rename it, and then delete it, I can't. It always remains visible. How come? What can I do?

Hello,  I recently had my last name changed but still lets me log in with my previous log in and now I am missing several files. 

Our support team often requests documents from customers that can contain sensitive information. I'd like to create a folder that my staff cannot accidentally share with customers.  They should ONLY be able to create a file request so that documents can be put into this folder and only downloaded by our internal staff. But the folder should never be accessible to people outside of our organization with the exception of uploading documents.  Is it possible to configure these settings in Box? I have toyed with the settings and this does not seem possible. 

The email domain for our email addresses at work has changed. I need to change the email address for my Box account. I have followed the other posts that tell you to go to your Account Settings, but there is no option to change my email address. I have an Individual Account, so the Admin Console route is not applicable.

社外から外部コラボレーターとして招待メールを受けて、 ログインを試みたが、「ログイン資格情報が無効です」と表示されて、 ログインすることができない状態。 どうしたらログインできますか？

Who can help me to run the script for problem with space. I have no files in my account, and box says I use 56.6 gb of 50 GB. Box support can run a script for specific end-users’ accounts as an attempt to fix the data inaccuracy issues around user storage size, folder size, and item counts.   Account 7891428

Hello, I signed into box today to discover several folders missing in my account - they are not in the trash and I have no idea what has happened to them. Please let me know how I can recover these files as they are very important and critical for my work. Yeelin

I have many situations/use cases where we have a team folder, but only certain teams/people need access to a set of subfolders. And sometimes only want individuals to have access to the subfolder and not anything else in the parent folder. Why can't Box do this when all other major file sharing solutions allow this (OneDrive, ShareFile, etc.)?

Using the Box app for Zoom – Box Support I tried the "Box app for Zoom" based on the above support article, but the cloud recordings were not saved on Box.Is there something I need to configure in Box?Or is it not possible to use the integration with Zoom recordings depending on the Box license?(I am a free user of Box)

I am the admin for this account.  I get through the steps to add domain, but all I get as an error when I try and add gmail.com as a domain is "Domain cannot be added", no other explanation as to why.   Is this a known issue and is there a work around?  I tried also adding "gmx.com" just to see if it was a gmail thing and I get the same result.  

Hello, My space allocation is declaring full, but this doesn't appear to be the case. Content comprises well under the max for my account. I understand there is a script that can be run to fix or account for this. Can this be run for me? Many thanks.

Is it possible to achieve the following requirements using Box? I want to automatically delete all files under a specific folder every day.However, I always want to keep the folder itself. It would be helpful if you could tell me how to set it up.

Hi! Once we remove the CUI label from a document (if it's not truly CUI), if you move it or change it, it automatically pops up as CUI again. Is there any way have CUI not come back once it is removed? Thanks!

Welcome I was absent from my account for a while, and I was surprised when I logged in that there was no data, even though I had not deleted it, and they were not shared files. Can this be remedied by the site administration?

When the app sends me to chrome to fill in my login data and I fill it correctly, it sends me back to the app, which reserts and goes back to the login prompt window, so i cant access the app

A folder that had been synced for a long time is no longer synced for some reason.  I restarted by PC a few times, but that didn't help.  I un-synced that folder and re-synced, but the problem still persists.  What else can I do?  

Hi, when I access a certain folders on my BOX, the display starts shaking, making it very hard for me to even read and identify the file/folder title in the folder. Do anyone have a similar experience and how to resolve this? It's migraine-inducing and frustrating to say the least. 

I was timed out verifying my email

I have received an email notification that a file has been shared, but when I log in there are no new files. When I try to use the link on the email  I get the following message "Oops! We can't seem to find the page you're looking for