Skip to main content
Question

Mac - The installation failed

  • May 23, 2025
  • 5 replies
  • 81 views

Forum|alt.badge.img

I’m unable to install Box on my Mac; seems like several Mac users were having the same issue for months.

  • What is the Operating System running on your machine? OS X El Capitan Version 10.11.6  
  • Would you be able to provide me the screenshot of the error message? Find below.
  • May you please check if Box Drive is actually installed? Is it not.

sbq01HFG36RGANM0SNK0QB3KBQAFB.jpeg

Thanks in advance! 

5 replies

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi there!

i'm having the same issue on my Macbook Pro. Please help! Thank you,


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

I'm having the same problem on Mac OS X el Capitan.

Can You help?


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Same issue - Mac OS Sonoma 14.4


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Same issue - 15.1


  • New Member
  • 1 reply
  • May 25, 2025

Same issue, Big Sur 11.7.10