Account Upgrades and collaborators

Hi ​@Serialforeigner, 

Welcome to Box Community and we’re glad clarify information related to Box uploads! 

Note that the uploader’s file size limit varies depending on their account type:

• Free personal: 250 MB
• Starter: 2 GB
• Business: 5 GB
• Business Plus: 15 GB
• Enterprise (and Digital Suites ): 50 GB
• Enterprise Plus: 150 GB
• Enterprise Advanced: 500GB

For more details, please refer to our pricing comparison page.

Hope it helps! Please let us know if you have additional questions. 

Nowhere in the documentation or in the upgrade descriptipons makes this clear - which is why I had to come to  ‘community support’ and wait 2 days for a response. I assumed that the limits would apply to the folders in my account and not to me personally. I feel that I have been oversold an upgrade that does not provide the functionality I paid for.

Hi ​@Serialforeigner, 

Thank you for responding, 

Sorry for the confusion, let me to correct what I replied earlier. 

How these upload limits are enforced
Be aware shared folders enforce the file size limit that applies to the Folder Owner's plan, regardless of whether any of the collaborators within the folder have a higher limit. 

Here's an example:  Someone with a business account uploads files to a shared folder owned by someone with a free Box account. In this case, the business account holder is limited to uploads of 250 MB or fewer, since the folder belongs to the free account holder.

Alternatively, a free user collaborating on a folder owned by an Enterprise User can upload files of up to 50 GB in size in this folder.

We also noticed that you have collaborated folders, it’s possible that the uploaders are receiving errors through those collaborated folders. 

In order to get a closer look, I’ll go ahead and submit a support ticket to our Box Product Support team. Rest assured that a member will reach out to you and please keep an eye out. 

Thanks for posting, and I appreciate your time and understanding!