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I was invited to share a file but the redirection failed with the message “redirection failed this file does not exist”. I’ve never had this issue before. Any suggestions?

Hi Dennis, 


Welcome to the Box Community!

 

This would be something our Box Support team would like to investigate with you and may require specific account information. 

 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

 

Please check your email for details and updates.

 

Thanks for your patience!

I am receiving the same error message when trying to open a file sent to me: “Redirection failed this file does not exist” Was this resolved and was there a solution?

Hello 

I have this problem with but only iOS. The link works fine on my laptop but I get the redirect failed notification on my iPhone and iPad. 
 

I’m not finding a solution, any help would be appreciated!

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