External user tried to create a free account but got a message that she had already had one account that she did not know. She tried to reset password but no email was sent to her. How can this be resolved?
Hi Yuko,
Welcome to Box Community and happy to assist!
We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.