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Question

External users's account that is not known

  • May 27, 2025
  • 1 reply
  • 69 views
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External user tried to create a free account but got a message that she had already had one account that she did not know.  She tried to reset password but no email was sent to her.  How can this be resolved?

    1 reply

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    Hi Yuko,

    Welcome to Box Community and happy to assist! 

    We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services. 

    At this rate, please get in touch with your internal helpdesk team for assistance. 

    Thanks for posting!

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