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Question

Files disappeared

  • May 23, 2025
  • 1 reply
  • 11 views

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Hello,

I noticed a folder with several files had disappeared from Box. The files are not in the trash and don't show up in search. The previous admin of the area has left the company recently, and she set me as the new admin. However, I didn't receive any notification about the change of my status, and today I noticed I can't see these files. They are a few Excel files with important data. Can I please regain them somehow?

Many thanks,

Lina

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Lina, 

Welcome to Box Community and glad to assist! 

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!