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Question

Storage almost full when in fact it's almost empty

  • May 23, 2025
  • 2 replies
  • 117 views
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Hello,

I have a Box Individual Free Plan. My storage is almost empty (2.6 gb used) but it says that I use 34.8 gb. (I emptied the trash few days ago but it didn't change anything)

Can you help?

Thank you

 

    2 replies

    Forum|alt.badge.img

    Hi Mike, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

    Forum|alt.badge.img

    Hello

    Same problem. Can you do it again?

    Is there a way to avoid a monthly request to correct the space available?

    Thank you

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