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Hello,


I have a Box Individual Free Plan. My storage is almost empty (2.6 gb used) but it says that I use 34.8 gb. (I emptied the trash few days ago but it didn't change anything)


Can you help?


Thank you


 

Hi Mike, 


Welcome to Box Community and glad to help!


Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.


In the future, if you experience incorrect storage, please let us know in this forum.


Thanks for posting!

Hello


Same problem. Can you do it again?


Is there a way to avoid a monthly request to correct the space available?


Thank you

Reply


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