Support Forum

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All my data has disappeared. It's not even in the trash.Please tell me how to restore it.

Hello Getting exception “Request timed out” since Friday 4/12 through today on downloads using Box C# client var stream = await client.FilesManager.DownloadAsync(BoxID); On Saturday 4/13 could not download any files Now it seems after the program starts, 1 or 2 downloads in a row work fine and then it hits a wall, restarting program over and over is the short term fix.   It will download 1 or 2 then fail again.  Files are relatively small, they take about 2 seconds to download when it works. Integration has been in place since 2020 Program has not changed lately Can access Box.com UI fine and download files too. Thank You!        

The message received after I clicked on " update Box"  was that the update failed and a prompt asked me to send a message to BOX.  

I am trying to get coadmin privileges, but my current admin keeps receiving an error that they must have both primary and secondary emails with verified domains. How can we verify their domains?

Hello! I'm trying my best to change the email to our company's admin account and there it's not working at all. Additionally, we do not have access to the email that its connected to the account now. Is there any way you can help me? Thank you!     

Dear service team,My account in box.com show 33.6 GB of 50.0 GB used, while in my PC box sync property show system folder size 67.4 GB which is about 2 times. How this happens and can we fix this as it used too much space in my PC till unable to sync more file very soon.Thanks in advance for your support.AOD

I have sent multiple accounts access to certain folders, and most have received an invite, accepted, and show as editor. However others are saying they did not receive the invite(correct emails), and are unable to accept and edit folders or anything within them. I also accepted an invite, continue to show as pending, but I am able to move and edit folders and contents within. We are having a big IT problem and need help.

Good afternoon, My name is Andrew McIntosh, I work with the IT Support team at Abiomed. We had a user that created a "personal" BOX account using his Abiomed email address and we're looking to remove this account so that we can create his enterprise account. Please advise and thank you!

Sorry system will not let me complete the 2 step authentication steps.  email or cell #

I am trying to set up a new Box account and add members that already used the platform.  Error message is:  Email already used in a Box account but not associated with an enterprise

I have nothing in my account but it says I have 7 of 10 gb used. I have trashed my trash account but it still shows Im almost full and can not use

one of our employees cannot correctly open a file  we submitted a ticket last week , no response from support other than 'WE HAVE TURNED IT OVER  TO SENIOR SUPPORT"  

Hello. My Phone Number Changed, can't access the sms confirmation. Can you guys help me, please? Thank you.

I created my free account by signing in via gmail. I was shared a box that requires a password change, however I cannot change my password, and Box will not allow me to create a password. I have cleared my cookies and tried in a different browser however nothing will allow me to create/reset a password in order to access the box that was sent to me. How can I resolve this issue?

I currently have 7 user licenses, but would like to reduce that number to 3.I would like to contract for 3 user licenses.

Does Box offer additional password settings for shared links other than passwords? They must now be at least eight characters in length and include one number, uppercase letter, or special character.  e.g. invalidate or lock the link for a certain duration after certain failed attempts? Are there any other controls to protect from Bruteforce attacks? 

I am getting the same error as what is shown here. Need help setting up Box for Salesforce  https://support.box.com/hc/en-us/community/posts/22541431925651-BOX-credientials-expired

Hello, As a FINRA-registered broker-dealer, we are required to access a 17a-4 letter to meet our regulatory compliance obligations. Please let me know the process for obtaining this letter. Thank you!

I don't have a Cell Phone so I'm trying to use Email for the 2-Step Verification.  I click Email and Continue to have a code sent to my Box.com Email Address.  I get the code and enter the code and then receive "The email you selected is invalid".  I wasn't prompted for an email so I assume it's using the same email I used to log into Box.com.   Can this be corrected so that I can use Email as a 2-Step Verification?  Repeat, I DO NOT HAVE a Cell Phone.

Someone accidentally deleted one of the folders, and I am getting the following errors."The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."It has been around 6 hours with this error. Can you please help.

Hello,  a collegue of mines is trying to have access and today (for the very first time) she's been prompted to put a code from the authentication app but she never set up a authenticator app.  I'm administrator can I do something to solve it? Tx

When we share a folder with an external user, we directly get a email notification that the person accepted the invatation to the folder, even if he/ she did not even see or opened the email let alone accepted the invitation.   When the person accpeted the request, we get the same email notification again.   Hope someone can help us with this.  

I can't connect to boxdrive, I keep getting the following screen, tried reinstalling it but it doesn't connect properly, and tried resetting boxdrive but it doesn't connect properly as well, what should I do?

I don't receive a notification email only when a specific person uploads a file. If someone else makes an update, you will be notified correctly. The difference between the settings of a specific person and other members appears to be in the content.