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Question

API Download Timeout

  • May 27, 2025
  • 1 reply
  • 8 views

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Hello

Getting exception

“Request timed out” since Friday 4/12 through today on downloads

using Box C# client

var stream = await client.FilesManager.DownloadAsync(BoxID);

On Saturday 4/13 could not download any files

Now it seems after the program starts, 1 or 2 downloads in a row work fine and then it hits a wall, restarting program over and over is the short term fix.   It will download 1 or 2 then fail again.  Files are relatively small, they take about 2 seconds to download when it works.

Integration has been in place since 2020

Program has not changed lately

Can access Box.com UI fine and download files too.

Thank You!

 

 

 

 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi John,

Welcome to Box Community and glad to assist!

To help address your API query, please take this to our Developer team and visit forum.box.com. 

Thanks for posting!