Skip to main content
Question

cannot get help

  • May 27, 2025
  • 1 reply
  • 8 views

Forum|alt.badge.img

one of our employees cannot correctly open a file  we submitted a ticket last week , no response from support other than 'WE HAVE TURNED IT OVER  TO SENIOR SUPPORT"  

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Frank, 

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting!