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Question

Cannot use email for 2-step verification

  • May 27, 2025
  • 1 reply
  • 9 views

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I don't have a Cell Phone so I'm trying to use Email for the 2-Step Verification.  I click Email and Continue to have a code sent to my Box.com Email Address.  I get the code and enter the code and then receive "The email you selected is invalid".  I wasn't prompted for an email so I assume it's using the same email I used to log into Box.com.

 

Can this be corrected so that I can use Email as a 2-Step Verification?  Repeat, I DO NOT HAVE a Cell Phone.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Duane, 

Welcome to Box Community and glad to assist! 

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!