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Question

The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later

  • May 27, 2025
  • 1 reply
  • 30 views

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Someone accidentally deleted one of the folders, and I am getting the following errors.
"The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."
It has been around 6 hours with this error. Can you please help.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Johnny,

Welcome to Box Community and happy to assist! 

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

At this rate, please get in touch with your internal helpdesk team for assistance. 

Thanks for posting!