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Question

Change phone number and can't 2FA

  • May 27, 2025 5:22 AM UTC
  • 2 replies
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Hello. My Phone Number Changed, can't access the sms confirmation. Can you guys help me, please?

Thank you.

    2 replies

    Forum|alt.badge.img

    Hi Maurício, 

    Welcome to Box Community and glad to assist!

    Upon checking 2FA is not enabled in your Box account. By any chance, do you have an alternate Box account that's impacted by this issue? 

    If so, please contact Product Support and create a new case using the affected account. 

    We'd love to further assist! 

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    Forum|alt.badge.img

    Sorry. Is another email, mauricio@protonmail.com.

    I had to create this current account to post messages on the forum

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