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Question

Space not reclaimed despite deleting files

  • May 27, 2025
  • 2 replies
  • 9 views
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Hi,

I've deleted a bunch of files from my account but space is not reclaimed. I ran into this issue in the past and a support person ran a script to correct the problem. Could the script be ran again for my account?

Thank you

    2 replies

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi Sooji, 

    Welcome to Box Community! 

    We've ran a fix to ensure you've got the correct file counts in your Box account.You may check it on Account Settings>Storage used.

    Hope it helps! Let me know if you need anything.

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Is this a bug, or on purpose?

    I have seen multiple users running in the same issue.

    https://support.box.com/hc/en-us/search?query=Deleted+files+but+free+space+didn%27t+reclaimed&referrerPageUrl=https%3A%2F%2Fsupport.box.com%2Fhc%2Fen-us%2Fcommunity%2Fposts%2F1500000842542-Space-not-reclaimed-when-files-are-deleted&tabOrder=.%2Findex.html%2Ccommunity_post%2Chelp_articles%2Cproduct_guides%2Cvideosbc&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=Community%20Post.html

    Can you please help free up the free space?


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