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Uploaded folders are empty!

  • May 27, 2025
  • 1 reply
  • 72 views
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I downloaded folders to box and all of them are empty. Also when I select upload folders - the folders show empty. I can upload files but not folders. Please help. I can't upload each file individually as it will take hours and my work is due today! I cleared caches and restarted many times. Also posted a ticket to no response. Thank you in advance!

    1 reply

    C
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    Hi Marina, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked out this article for tips on troubleshooting issues with Upload to Box? 

    This may be relevant to your problem with the next steps.

    Hope it helps! Let us know if you have questions, we'd love to help out.

    Regards,

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