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Question

Confirmation email for account activation

  • May 27, 2025
  • 2 replies
  • 11 views

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Hello team, 

Our work emails do not receive the confirmation emails to activate the accounts.

When we first registered with these emails, we had security restrictions on the domains we receive from. However, all restrictions have been removed and box.com domain has been whitlisted but we still don't receive the confirmation email!

Please advise with the solution for this issue and with the best channel to communicate our emails.

Thank you. 

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Nehal,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best, 

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Same issue for us.