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Question

Embedded not authorizing in Firefox and Safari

  • May 27, 2025
  • 1 reply
  • 23 views

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We have a folder embed in an iframe on an authenticated site.  The site and Box use the same SSO. 

In Chrome, the embed works fine. I log in and can see the Box contents.

In Firefox and Safari, the embed shows the sign-in option. Clicking sign-in yields a pop-up window, with a button to sign-in. Clicking it takes me through the auth process and makes the pop-up go away, but does not authorize Box.  

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Kevin,

Welcome to the Box Community! I'm happy to help.
 
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,