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Question

Box Account/Folder Transfer

  • May 27, 2025
  • 1 reply
  • 10 views

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Hello,

My colleague recently left Kyndryl and one of our project Box folder has been disappeared since the only owner of that folder was her. How can we recover the folder she owned once? It is very critical since the project is still ongoing. I can share all the details if you can guide me how to raise a case or a ticket regarding this.

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Deniz,

Welcome to the Box Community! I'm happy to help.
 
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,