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Question

unable to print or download documents

  • May 27, 2025
  • 1 reply
  • 11 views

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I can only view documents but cannot print. I even click the 3 dots onto and only says to report abuse.

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1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Yahaira,

Welcome to the Box Community! I'm happy to help.

Would this be a shared folder you are trying to download or print? If yes, then can you check your collaboration permission level?

Please check this article from our Box Product Support page regarding this concern.

https://support.box.com/hc/en-us/articles/360044196593-Moving-and-Copying-Files-Folders
https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-Levels

Best,