Admin Forum

My team has received the above error when logging in after 1800 hours after October 10, 2024. Is there a reason we would be receiving this error? How do we avoid the error?   The dayshift supervisors are not getting the error before 1800 hours. LMR 

Dear Box Community,I'm MUHAMMAD IHSAN ALI, I had been working with Github as a developer and also have Box account details with me. I need help regarding access to my Box’s account as I have funds in that. Would be grateful if anyone can help me out with this.Thanks.

We’re having an intermittent issue with the integration between user’s Box accounts an NetSuite. “There was an issue with the Box SuiteApp. Please refresh and try again. If the problem persists...” None of us are sure why it’s happening because it happens so randomly. 

When I try to use Box AI to query content in a Box Hub, I get the message:“This content is currently unavailable for AI. Please check back later.”

Hi everyone, We’ve explored options to be able to prevent any user (even co-owners) from accidentally Moving or Deleting certain critical root folders within Box. Right now the only option I have found is to use the Folder Lock endpoint via the Box API, however this is not very accessible to non-developers and we need our business users to be able to enable and remove these locks as needed. Has anyone found a way to manage these Folder Locks in a more user friendly way via the Box UI? Thanks!

Since it might be challenging to educate all users on using the Web UI, it could be easier to deploy only Box Drive. Would that work?

Enabling Box HubsRefer to the guide below on how to make Box Hubs available for your enterprise: Go to the Admin Console Open the Enterprise Settings section Navigate to the Content and Sharing tab Scroll down to the Hubs section Click the Enable for all managed users toggle 👉 You may also check out this video to Learn how to enable Box Hubs.Disabling Box Hubs Click the “Disable for all managed users” toggle.  Configuring Box HubsAfter enabling Hubs, you can select who can create Hubs.Click the Edit Configuration button and select one of the four options: Disable for all Hubs users Enable for all Hubs users (recommended) Enable for select users or groups Enable for everyone except select users or groups If you choose one of the two last options, a Users or Groups field appears. Type in your selected users or groups.Note: You can only choose groups that have the Admins Only permissions.👉 Learn more about Box Hubs on our Product Guides.

Generative AI is set to revolutionize how companies manage, analyze, create, and extract value from their content.To successfully implement this technology, two key components are crucial: Ensuring the right governance, security, and compliance framework is in place so that your most critical data is protected. Solid grasp of the technology that generative AI uses to securely produce meaningful outputs and coherent content  Visit this Box AI Architecture Flow to learn how to harness the power of Box AI for intelligent content management. This essential resource covers the comprehensive workflow of Box AI such as: 💠 Initiating content interactions with Box AI💠 Engaging with Box AI💠 Uncovering key business insights with Box AI💠 Secure RAG, step-by-step💠 Data privacy and security💠 The benefits of Box AI💠 Box AI FAQ’s👉 Learn more at https://www.box.com/ai. 👈Can you also share some tips and best practices on how you optimize your content management strategy? 😎

Hi there!I want to run a report to JUST see The owners and co-owners of folders in the Box and the people who have access to those folders and their respective permission levels, not individual documents. When I’ve run previous reports, they’ve been the  very large and unwieldy, making it difficult for someone else in my organization to view.I need an easier way to get a list of owners or permissions at the folder level in Box, without having to sift through a large number of records. What’s the best way to do this?

👉 Box Hubs are intelligent portals designed to securely curate, organize, and share content, no matter what file type, or where it lives.Note: Box Hubs is currently available in beta and is available in Enterprise plans and above. We’re thrilled to announce the upcoming update for Box Hubs <Beta> : sharing Box Hubs with your external collaborators. This enhancement is designed to make teamwork even more seamless and effective. When you’re ready to share a Hub, you can add external collaborators to view the Hub.I’ve summarized below a few FAQs regarding this next update:  How to identify if Hub has external collaborators: A Hub with a gray globe icon 🌐 or "globe + external" label indicates it has external collaborators.   Why is there a Globe Icon next to my Hub name: The globe icon signifies that the Hub includes at least one external collaborator. Can external users see my content in the Hub: External collaborators can view Hub content unless Shield classifications block t

Hi there! I’m hoping to audit users to ensure that everyone is on Box Drive instead of Box Sync, we’ve been trying to change all our users over to ensure they’re on Box Drive and more up to date!Is there a way they can monitor this or pull a report on this in Box? 

I am new to Box.I singn up as developer user and set up a customized app with OAuth2.0 and JWT authentication.After making project [ box-java-sdk-samples/box-appusers-java-server-sample at master · box/box-java-sdk-samples · GitHub]  run locally,  I created an App User and a folder named Test Folder and a file named test.txt simultaneously.But the created folder and file are not shown in https://app.box.com/folder/0.Why? and how to see the uploaded files in console？

I send the public link to specific people. I would like them to be able to comment on a particular upload but recently learned that they are no longer able to do this. Is there a setting for this or are people with the public link no longer able to comment?  Thank you.

I have submitted our new Box App "OneSpan Sign CA" at Aug 20th, and it hasn't been listed in Box App Market, I want to know are there anything I need to do to make the process go ahead. 

When will CrowdStrike integration with Box be available in GA?

Could you share the steps for setting up a Hub in Box? Thank you - 

Hello Box Community - I have recently been apart of a team testing a Docusign integration into Box and we ran into a roadblock. When attempting to configure the integration, we wanted to connect the two platforms with a CoAdmin service account vs our Admin account. We noticed that even with the CoAdmin & Admin account had the same level of access/permissions, Box’s folder structure would not populate when attempting to make the connection on the Docusign side. We ended up manually entering the desired landing spot (ex. “Folder Name/Subfolder Name/Executed Document”) and the executed document routed to the correct folder. Has anyone else successfully integrated DocuSign & Box with a CoAdmin account, and if so, were you able to get Box’s folder structure to populate when creating an automated “action” on the Docusign side? Thank you!Chris 

I am using BOX for Salesforce, and I would like to use the default "Set Template Folder" flow to set up a template.By default, the flow is executed when a record is created, and BOX folders are created for records that do not require them, just like other records.I would like to change this so that the BOX folder is created when the "Create Folder" button is clicked, instead of when the record is created. How can I do this? I am new to using BOX and Salesforce, so I would appreciate it if you could provide detailed instructions.

Preparing to migrate content into Box from an external system? Our native tool, Box Shuttle, makes this easy and gives real-time insights into content and structure while allowing granular controls and delta sync.But what steps should you take while preparing to move a bulk a content? Here are the steps we recommend:Identify migration content Define migration requirements Large files Collaborations and email notification settings Scale considerationsYou can follow the links for each topic to our Box Support site to learn more, and ensure you’re fully prepared for your upcoming migration.

What are the best reports I can run to help illustrate the value and usage of Box to my Executive Stakeholders? Should I be looking at Active Usage? Logins? Certain types of action metrics?

Can I use Microsoft coauthoring via Box Drive? My users tend to prefer to use Box Drive over the web app but I want to ensure my teams are collaborating in real time, seamlessly.

I have heard that Box uses ‘waterfall’ permissions? What are those and how do they impact who has access to content in Box? 

Is it possible to replace an aging legacy ECM system with Box?

As the old adage goes, “communication is key”.Whenever change takes place, ensuring clear and concise communication is shared with all impacted end users is a necessary step in making the process a success. In most situations, end users are not involved in the decision-making journey, but rather told what’s happening at the end and expected to change their behavior. But, none of us easily change our patterns without first buying into the WHY!All effective communications include a short bit about WHY the change is taking place and what benefit the end users will realize from the change being made. It also includes when the change is expected to occur and any actions required (before, during, or after) by the end user themself. And finally, make sure to include information about where users can go with questions - if they’re unable to get support when they need it, chances are good they’ll revert back to their old ways. That’s not what we want!