Admin Forum

Hello!We’re starting a clean-up exercise on our content, and we’d like to categorize content depending on last access date (content not accessed in last 12 months, 24 months, 5 years).The Files and Folders report includes last modified date but not last access date. Would there be a script we could use to generate the data we need or even better a way to get that through reports? We have 400 TB of content / 120 million files in case that has any bearing on the recommended option.Many thanks!

Is there a setup in Box that allows users with proper permissions to save data to their desktop?  Box Sync use to perform this task perfectly; however, it no longer works.

Hello, I would like to require assistance on changing the old email registered for my account, that I just had knowledge once I was logout and my password has expired. But I can’t access the old email because I changed the domain of it. I checked previous topics but they say to require support on it. Thanks, Bianca

I have a Hub that I am using as a test content library. I’ve uploaded several files and I uploaded 1 folder with 10 documents in it.When I query box AI in the hub, AI will not recognized files within the folder, only files outside of the folder.  Is this expected behavior?

Would be great to see metrics on how adopted our Hubs are. How many visits, which box users are visiting, how long each visit is, etc. Is this on the roadmap?  

Hello everyone,I have problems about the effect change field metadata from String to Float. I have just investigate and guess result. Because I can’t access to Box Admin change it.Before I have set field type is String and upload file then metadata show right. But I change field from String to Float, it affect to value before? And I can change field type on metadata?Thank you very much! I hope that I will see answer soon.

Hello!  Is it possible for me in the admin console to pull a report on all of my documents and how many versions exist? I would love to just see a document name and how many versions exist. I’m trying to get a better understanding of what documents are most leveraged and edited in my organization. Thank you! 

Learn how Box Shield can help IT and end-users protect sensitive data around Intellectual Property (IP) and Personally Identifiable Information (PII). 🔐 📢 Check out this video to learn more:  Visit these resources and learn more on how you can utilize Box Shield’s features:👉 Box Shield👉 Box Shield Guidance👉 Course: Shield deployment toolkit Related community topics:👉 Tuesday Tips and Tricks: Using Threat Detection👉 Box Healthcare Community Roundtable: Keeping Researchers Secure and Happy  

On our previous post — State and Local Government Community Roundtable - Q1 2023, one of the highlights discussed is the Folder Structure 🗂 💡 Learn the basics of Box folder structures by watching this video. Discover helpful tips and tricks for setting up functional spaces for your end users.  Visit these related articles and topics to learn more: 👉 Folder structure guidance👉 Understanding Folder Permissions👉 Best practice: Planning your folder structure Can you share your best practices and tips about folder structures? We’d love to hear from you! 🤗

My team has received the above error when logging in after 1800 hours after October 10, 2024. Is there a reason we would be receiving this error? How do we avoid the error?   The dayshift supervisors are not getting the error before 1800 hours. LMR 

Dear Box Community,I'm MUHAMMAD IHSAN ALI, I had been working with Github as a developer and also have Box account details with me. I need help regarding access to my Box’s account as I have funds in that. Would be grateful if anyone can help me out with this.Thanks.

We’re having an intermittent issue with the integration between user’s Box accounts an NetSuite. “There was an issue with the Box SuiteApp. Please refresh and try again. If the problem persists...” None of us are sure why it’s happening because it happens so randomly. 

When I try to use Box AI to query content in a Box Hub, I get the message:“This content is currently unavailable for AI. Please check back later.”

Hi everyone, We’ve explored options to be able to prevent any user (even co-owners) from accidentally Moving or Deleting certain critical root folders within Box. Right now the only option I have found is to use the Folder Lock endpoint via the Box API, however this is not very accessible to non-developers and we need our business users to be able to enable and remove these locks as needed. Has anyone found a way to manage these Folder Locks in a more user friendly way via the Box UI? Thanks!

Since it might be challenging to educate all users on using the Web UI, it could be easier to deploy only Box Drive. Would that work?

Enabling Box HubsRefer to the guide below on how to make Box Hubs available for your enterprise: Go to the Admin Console Open the Enterprise Settings section Navigate to the Content and Sharing tab     Scroll down to the Hubs section     Click the Enable for all managed users toggle     👉 You may also check out this video to Learn how to enable Box Hubs.Disabling Box Hubs Click the “Disable for all managed users” toggle.  Configuring Box HubsAfter enabling Hubs, you can select who can create Hubs.Click the Edit Configuration button and select one of the four options: Disable for all Hubs users Enable for all Hubs users (recommended) Enable for select users or groups Enable for everyone except select users or groups If you choose one of the two last options, a Users or Groups field appears. Type in your selected users or groups.Note: You can only choose groups that have the Admins Only permissions.👉 Learn more about Box Hubs on our Product Guides.

Generative AI is set to revolutionize how companies manage, analyze, create, and extract value from their content.To successfully implement this technology, two key components are crucial: Ensuring the right governance, security, and compliance framework is in place so that your most critical data is protected. Solid grasp of the technology that generative AI uses to securely produce meaningful outputs and coherent content  Visit this Box AI Architecture Flow to learn how to harness the power of Box AI for intelligent content management. This essential resource covers the comprehensive workflow of Box AI such as: 💠 Initiating content interactions with Box AI💠 Engaging with Box AI💠 Uncovering key business insights with Box AI💠 Secure RAG, step-by-step💠 Data privacy and security💠 The benefits of Box AI💠 Box AI FAQ’s👉 Learn more at https://www.box.com/ai. 👈Can you also share some tips and best practices on how you optimize your content management strategy? 😎

Hi there!I want to run a report to JUST see The owners and co-owners of folders in the Box and the people who have access to those folders and their respective permission levels, not individual documents. When I’ve run previous reports, they’ve been the  very large and unwieldy, making it difficult for someone else in my organization to view.I need an easier way to get a list of owners or permissions at the folder level in Box, without having to sift through a large number of records. What’s the best way to do this?

👉 Box Hubs are intelligent portals designed to securely curate, organize, and share content, no matter what file type, or where it lives.Note: Box Hubs is currently available in beta and is available in Enterprise plans and above. We’re thrilled to announce the upcoming update for Box Hubs <Beta> : sharing Box Hubs with your external collaborators. This enhancement is designed to make teamwork even more seamless and effective. When you’re ready to share a Hub, you can add external collaborators to view the Hub.I’ve summarized below a few FAQs regarding this next update:  How to identify if Hub has external collaborators: A Hub with a gray globe icon 🌐 or "globe + external" label indicates it has external collaborators.   Why is there a Globe Icon next to my Hub name: The globe icon signifies that the Hub includes at least one external collaborator. Can external users see my content in the Hub: External collaborators can view Hub content unless Shield classifications block t

Hi there! I’m hoping to audit users to ensure that everyone is on Box Drive instead of Box Sync, we’ve been trying to change all our users over to ensure they’re on Box Drive and more up to date!Is there a way they can monitor this or pull a report on this in Box? 

I am new to Box.I singn up as developer user and set up a customized app with OAuth2.0 and JWT authentication.After making project [ box-java-sdk-samples/box-appusers-java-server-sample at master · box/box-java-sdk-samples · GitHub]  run locally,  I created an App User and a folder named Test Folder and a file named test.txt simultaneously.But the created folder and file are not shown in https://app.box.com/folder/0.Why? and how to see the uploaded files in console？