I added a new user and they aren”t getting the activation email. Have tried multiple times.
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Hi 
Welcome to the Box Community!
There are some instances that a user’s email is being placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created.
To check the email if it’s on suppression list and to further assist with verification email, please reach out to our Product Support by submitting a support ticket.
Looking forward to have this sorted out. 
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