Upload Failures

Hi ​@eric1974 👋 Welcome to the Box Community! Thank you for bringing this to our attention. We appreciate your time and efforts in coordinating with our Product Support Team regarding the issue with uploads.
 

Our Box Engineering team has reviewed the issue, and a fix has now been deployed. Could you please try again to see if the issue has been resolved? Additionally, our Support team will reach out to you regarding your open case to provide an update.
 

I recommend continuing to work with them if the issue persists so they can further investigate.
 

Thank you again for your continued patience and cooperation in this matter. 🤗💙

​@Jey Bueno Box  - Thank you for reaching out - we are looking forward to hearing from support since you suggested they will reach out.   

Dear ​@eric1974,

It's my pleasure! I can see that one of our dedicated support team members has reached out, and we’re hopeful that this upload issue will be resolved soon.
 

Looking forward to the best results. Please feel free to reach out if you have any other concerns or questions. We’re eager to help! 😊

​@Jey Bueno Box - Just updating the box uploads continue to fail and the issue remains unresolved.

After completing extensive testing, we can see that the issue remains unresolved.   We were hoping that the engineering team would just roll back to prior to the changes they made.  Instead,  we are seeing consistent and multiple upload failures on multiple networks, browsers, and operating systems.   At the this point, we would like to have our case escalated to the next tier of support.

Dear ​@eric1974 We apologize for any inconvenience this may have caused. 🙁

Your ticket has already been escalated, and a specialist will be reviewing it further. We have isolated the issue and are actively investigating the root cause to help resolve it. Since this requires troubleshooting, we’re unable to assist through the community, but please continue coordinating with our Support team for further assistance.

We hope this issue is resolved soon! 💙

​@Jey Bueno Box - Thanks so much for the update and hopefully support will resolve soon.   For others that are experiencing this issue - do you have any suggestions for workarounds?  Thanks!