Admin and End User forums

Hi, I cannot log in. Always states invalid captcha, even though there is no captcha. I reset my password successfully, but it always states the same thing.

In most of the Box Relay demos, I’ve seen the happy path where a file is moved forward along as everyone agrees with the document. Is there a way to Reject a document and notify the originator and send the document back to an existing folder? I don’t immediately see a way to do this. Is there a standard template that addresses this?

I recently switched from Box Sync to Box Drive and find the way it handles trash frustrating. With Box Sync, deleted files went to the local Mac trash, allowing easy recovery. But with Box Drive, deletions are permanent and don’t appear in the Mac trash. I’m worried about accidentally losing files. Is there a way to restore Box Sync’s trash behavior with Box Drive?

For at least a week neither I nor my coworker have been able to upload any files to the Box. We have tried large and small files and get the same error. It looks like it uploads to 100%, then spins for a few minutes before saying there was an issue and to try again.We can still download, though. Is anyone else having these issues. I’ve tried this on Google Chrome and Microsoft Edge with three different computers and get the same result each time. 

Hello,Is the feature “Box AI” included in Business plan for Non-Profit organization?Thanks,

I have a strange intermittent issue. I currently use a Macbook and saving to a folder which syncs box to the cloud. I found some files are missing but was certain it was uploaded to the cloud. I though I was imagining but yesteday again. I saved a file from Adobe InDesign to a folder. Closed it and was gone. We had to go back and re-create all that work. Kindly advise if you can investigate the issue. It is worrying for me as if my files are going missing without my knowlegde. I wont even know what old work is missing until I hunt and see its gone. I really need to know as if Box cannot provide a solution. I will have to migrate my stuff to another service.  

Our division have started using box relay for application, circulating a document for approval. I have set a file request so that users can drag and drop their document  and then automatically proceed the flow.I struggled one thing: if users drag and drop the multiple document, they don’t move together and approver receive multiple e-mail.Is there any way to move together all the documents (link function or something)  

 I was looking forward to the above update of “Announcing Box AI extract agents - 1. Extract agents in UI Preview,” which was released yesterday.  However, I couldn't find this update in the UI Preview of any document.It seems that the "Metadata" menu on the right side remains unchanged from before the update.  If anyone knows where this update has been applied, I would appreciate your help.Thanks!

We have suddenly noticed that Downloading files via the web interface is not working on any files, and our public Shared Links are prompting users who view it to sign in. I don’t see anything on the status page indicating an ongoing incident. Is anyone else currently experiencing the same thing?

I want to turn off emailing notices of Box comments at the Folder level. In other words, I want to use Box comments and I want collaborators to use comments too. But I do not want the Box comments to be sent by email notifications. I know how to turn off Box comments for myself, but I want to control all comments on this specific folder. Thank you for your help, Kathy

Some of our files are showing dates in the future; i.e. 2101.

I would like to store the local data in the PC to BOX cloud.and also it generates backup data at PC and store the BOX cloud.1. it is possible or not?2. please tell me how to setup.3.Do I need to prepare by myself? 

Hi team- should an admin be able to view a user's trash items in the content manager if the user deleted the file(s)? We've confirmed that an admin can see the trashed files under the owner's account (in the content manager) but not under the user who deleted them. Any ideas why this might be or is this not expected functionality?

Hello, I would like to do the following and am looking for process advice/feasibilityCreate and share a spreadsheet in box, send it to someone outside my organization, have them be able to open it in excel online and enter data I’ve tested this and some people can edit the doc and some cannot and are asked to create a login, I don’t know why the difference Does this have price implications for by box account for any reason? Is it possible to turn off the option to open in google sheets so as not to cause confusion (this would disrupt existing formulas in the spreadsheet)

Hello Community, How do you manage files and folders belonging to teams / projects / departments that need to survive beyond individual employment and its ownership?  GCP has a concept of “Shared Folders.”  It changes permission and ownership to become “Manager” instead of owner. I am not sure if there is a way in BOX to do this clear cut and straight forward.I apologize if there is another thread already discussing this concept. Please point me to a way to a solution.Thanks.

When I try to edit a spreadsheet in Box, I get the following message:"You need a Google Workspace account to edit work files."I have a Google Workspace Business Starter subscription. Even when I log in to Google and try to open it, I get the same error and can't open the spreadsheet.Could you please provide a solution?

I can see the file statistics but the downloaded csv report for that file statistics contains only the headers: Date, User Name, User Email, Action, Affected, Details. There are no statistics displayed in the .csv file report that would show the activity on that file. I can see the statistics but when I download them as a report, it is blank.

Hi, I wonder how to share items for only be edited using web client in order to force only online editing.

Is it possible to block IP addresses for accessing our Box environment? I know through Shield we can set up alerts based on IP location, but not a specific IP address (at least to my knowledge). 

We have been on Box for almost 8 years and have around 275TB of data and shuffle around 8.5TB/month. Much of that is legacy data archived on service accounts and files with many versions no longer relevant. Keynote collaboration for example saves hundreds if not thousands of versions of our files as we build decks...but we’re not reverting or looking at hundreds of versions of files that were presented 5 years ago. I’ve written a script to prune out old versions and will leave behind the 3 most recent versions plus 7 additional versions spaced out over the file’s life. In this way, I can find an archive folder with data many years old, provide that to my script, let it search, sort, and remove the excess data no longer needed. Other than reducing extra junk on the platform, will removing unneeded data (most of which is not visible to many users and stored only in service accounts for archival purposes) improve the performance on Box? Specifically navigati

Hi there everyone - one of our ex -team member box account have been the master folder which we save a lot of our work and now his access to box have been blocked as he have left some months back and we did not realise it until we could not access our files today. When we try to reset the password, the password reset did not come through, we are stuck now and support is not responding to our urgent request since a couple of hours back. What can we do?

Is Content Delivery Network (CDN) being used in Box? When I upload any file in any folder in Box, does it get cached all across the world and the user who downloads the file gets it from his/her nearest location (and therefore reduces the latency to a great extent) ? If that is so, it would be great if you can direct me to the right box documentation area / link.