Admin and End User forums

How does Box Hubs interact with a user’s file permissions? For example, would a user see/interact with a file if they aren’t invited to the Hub already?

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

Hi,In the office, we have three computers with Box Drive installed, and all folders are set to sync. However, some files are not syncing on one of the computers, while the other two computers sync the files and folders without any problems. When I check Box Drive, there are no error messages.I'm guessing the internet is not an issue here since the other two computers are syncing fine.I thought about logging out and logging back in to Box Drive, but I'm concerned about losing any unsynced files.Please help me resolve this issue.Thank you.

I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help?  Thank you,Jiri

I had a power hit, my SYNOLOGY device running cloud sync dropped the connection to box.  It now fails to re-authenticate - I get the following error.   Windows received an HTTP error message: 403 (Forbidden) from "synooauth.synology.com"   All other devices work just fine and I have double checked credentials and updated all drivers and restarted all devices.

Hello!We’re starting a clean-up exercise on our content, and we’d like to categorize content depending on last access date (content not accessed in last 12 months, 24 months, 5 years).The Files and Folders report includes last modified date but not last access date. Would there be a script we could use to generate the data we need or even better a way to get that through reports? We have 400 TB of content / 120 million files in case that has any bearing on the recommended option.Many thanks!

I am fairly new to Box. I would like to know how I can collaborate with Box?

Is there a setup in Box that allows users with proper permissions to save data to their desktop?  Box Sync use to perform this task perfectly; however, it no longer works.

Hello, I would like to require assistance on changing the old email registered for my account, that I just had knowledge once I was logout and my password has expired. But I can’t access the old email because I changed the domain of it. I checked previous topics but they say to require support on it. Thanks, Bianca

I have a Hub that I am using as a test content library. I’ve uploaded several files and I uploaded 1 folder with 10 documents in it.When I query box AI in the hub, AI will not recognized files within the folder, only files outside of the folder.  Is this expected behavior?

My organisation recently migrated to Microsoft environment.We collaborate on documents with an organisation using box. Now I am trying to sign in to work in a document but it always redirects me to Google sign-in. I also changed my password, and tried using a new browser, incognito window etc. Nothing worked. I can’t access my account….

Would be great to see metrics on how adopted our Hubs are. How many visits, which box users are visiting, how long each visit is, etc. Is this on the roadmap?  

Box File Request gives you a fast and secure way to request and obtain files, plus associated metadata, from anyone. Watch this video to learn more about Box File Request:  ✍ Notes: You must have a Box Business Plan account or higher to build a File Request form.  However, no one needs a Box account to access the finished form and upload content. An external collaborator cannot create file request links, even if the collaborator is a co-owner or editor of the content.  Check Using File Request to get Content from Anyone article for more details about: Creating your File Request Form Content Fields to add Embedding File Request into an existing Web page File Request and Security  Related articles: 👉 Introducing Box File Request 👉 How Content Submitters View and Use File Request 👉 Administering Box File Request 👉 Box File Request FAQ  Related community topic: 👉 Box File Request: Request and Receive Content From Anyone with Ease  Feel free to post your questions related

Hello everyone,I have problems about the effect change field metadata from String to Float. I have just investigate and guess result. Because I can’t access to Box Admin change it.Before I have set field type is String and upload file then metadata show right. But I change field from String to Float, it affect to value before? And I can change field type on metadata?Thank you very much! I hope that I will see answer soon.

Hello!  Is it possible for me in the admin console to pull a report on all of my documents and how many versions exist? I would love to just see a document name and how many versions exist. I’m trying to get a better understanding of what documents are most leveraged and edited in my organization. Thank you! 

Learn how Box Shield can help IT and end-users protect sensitive data around Intellectual Property (IP) and Personally Identifiable Information (PII). 🔐 📢 Check out this video to learn more:  Visit these resources and learn more on how you can utilize Box Shield’s features:👉 Box Shield👉 Box Shield Guidance👉 Course: Shield deployment toolkit Related community topics:👉 Tuesday Tips and Tricks: Using Threat Detection👉 Box Healthcare Community Roundtable: Keeping Researchers Secure and Happy  

 Government agencies thrive on content, from tax documents to public service requests. With remote work on the rise, securing and complying with critical content is crucial. Learn how the Content Cloud can give your agency one secure place to manage the entire content journey across file creation, sharing, co-editing, signature, classification, and retention. Below are some of the Box features to help protect your content: 🔐 Zero trust - Power secure collaboration with built-in content security, plus identity and access management🛡️ Box Shield - Prevent data breaches with classification policies and intelligent threat detection📑 Box Governance - Manage document retention policies and conduct defensible discovery🔑 Box KeySafe - Maintain complete, independent control over your encryption key🌐 Global compliance - Comply with FedRAMP, StateRAMP, HIPAA, CJIS, and more📍 Box Zones - Address data residency obligations across multiple geographies Learn more here:👉 State and Local Governm

On our previous post — State and Local Government Community Roundtable - Q1 2023, one of the highlights discussed is the Folder Structure 🗂 💡 Learn the basics of Box folder structures by watching this video. Discover helpful tips and tricks for setting up functional spaces for your end users.  Visit these related articles and topics to learn more: 👉 Folder structure guidance👉 Understanding Folder Permissions👉 Best practice: Planning your folder structure Can you share your best practices and tips about folder structures? We’d love to hear from you! 🤗

My team has received the above error when logging in after 1800 hours after October 10, 2024. Is there a reason we would be receiving this error? How do we avoid the error?   The dayshift supervisors are not getting the error before 1800 hours. LMR 

Dear Box Community,I'm MUHAMMAD IHSAN ALI, I had been working with Github as a developer and also have Box account details with me. I need help regarding access to my Box’s account as I have funds in that. Would be grateful if anyone can help me out with this.Thanks.