Support Forum

Hi    We are considering moving from Dropbox to Box.com but we have an archive of 320 GB we would need to upload to bring with us. Is there a way this can be done are we expected to upload hundreds of files individually to stay within the 5 GB upload limit.  In general, each of our files is 3-4GB so this is a one-off requirement.  Please advise if this can be done in some efficient way in one transfer / initial upload?  

Hello, I would like to request the QR code for 2-step authenticator for another user.

a popup keeps opening and stating errors but no solutions provided to correct errors, what is happening?  

Hello Two employees have been laid off from the company.  One was a co-admin and the other was the primary admin.  I can not find a way to remove both of them.  I am the VP of Operations and Accounting and need to make sure they can no longer access this files. Please help.

When using the Box Drive (v2.42.212) on MacOS (v15.2), I am unable to make any changes to files/folders. I can't copy files to folders from my local desktop, or from other Box folders. I am unable to rename or open files in Box. I've had Box installed for months and only just started having this issue suddenly. If I modify files/folders through the web interface it works fine so it doesn't appear to be a permissions issue. I have attempted restarting my computer, uninstalling Box Drive and all associated Library files to no avail.

Hello,   My name is Taniura from Fuji Transport Equipment Industry.   I would like to subscribe to Box for the purpose of integrating it with Salesforce, but I am unsure which plan is suitable. I have reviewed the Box pricing comparison table, but I need clarification, so I am reaching out for support.   I believe the Business Plan might be appropriate, but could you confirm whether this is the correct choice? Below are our requirements: • Corporate contract • Annual payment • 300 users • Integration with Salesforce only • No need for external collaborators • 5GB file upload size is sufficient   Please advise on whether the Business Plan meets our needs or if another plan would be more suitable.   Thank you.

I am an enterprise customer and am getting and 10GB cap on storage when I should be unlimited. Phone support was absolutely useless and the contact support link takes me here.  Really regretting signing up. 

I upgraded my account last night to unlimited storage and am still getting an error when I try to load files.  There is NO way to reach a support ticket or human at box to get help so I am going to either have to contest the charge on the CC OR receive a response from Box ASAP.  Please helpASAP. This is the message:

Cannot drag and drop files into box.  I was able to previously but no nothing happens

I tried the suggested instructions in the forum but I cannot link another email that I then can make the primary email. I am getting the error below:How can I proceed.  Where do I find my support representative contact info?

Thanks

I can't log in to my account in the BOX app. I click the Login button and a browser opens where I enter my email. Then the application opens again, but I can't log in.

Hi all, I have Box set up through rclone and just suddenly it stopped working with the message "redirect_uri_mismatch".  I tried deleting the Box remote in rclone and setting it up again.  No luck.  Box Support has directed me here and I'm hoping someone might be able to help?  Screenshot of the issue is attached...  Thanking kind people :)

I am trying to add 65 people to a shared folder and I keep getting the following message, "Something went wrong with your request. Please try to invite collaborators again." I have cleared my cookies and cache, attempted this on multiple devices and networks.  I have even deleted old folders. Any help would be greatly appreciated.

Hello,  I'm receiving a message indicating that there is no more space on the account I am trying to upload my files via Box Drive. However, there are very fiew files on this account and the measurements (Account & Billing ! usage) indicate : Storage : 372.2MB / 10.0 GB Upload Bandwith : 77.6 GB Download Bandwith : 70.3 GB Total Bandwith : 148.0 GB Can you help me resolve this issue ? Thank You

All my files were missing after I upload all of them in the app. Is there anyway I can restore them thru trash?

Hi, I am getting an error "Email already used in a Box account but not associated with an enterprise" when trying to create a user. Can you assist me with removing this users existing account so I can create the enterprise account?Thank you, Brad<personal information-redacted>

I have an Enterprise account.  I am not getting box email notifications.   We white listed all the required box email addresses.  I ran a test via the admin panel -  it did not work.  Other users are getting email    Also it is exceptionally annoying that Box makes it so difficult to get support

Hi all , I need IT support becuase i can not accept the invitation to colaborate to folders .  Also I can not install Box app in IoS.    Look forward to the feedback. Is urgent 

i created a new folder in my account and every time i try to upload, it shows me that account storage limit reached. I checked my account in admin console and i have unlimited storage. What's going on? Could you help me.

I have been granted access rights for some time,However, when we checked this morning, all of them were inaccessible.We would appreciate your help in resolving this issue. Address <personal information-redacted>best regards,Shiho Abe

I cannot figure why a folder's settings has the option to allow external collaboration greyed-out. I've checked the following things: External collaboration is allowed from admin panel User does not have external collaboration restriction enabled I believe the folder in question is a top-level folder so it isn't inheriting from a parent Please help, thanks!

Please create a ticket so my personal account can be added to our corporate account.  

I want to restore deleted files using a box drive I want to restore deleted files using a box drive.I searched the trash can using the article below as a reference, but could not find the file I was looking for. https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash What steps can I take to restore my files?