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Good morning,

   I updated my computer but something didn’t work for Box - I sent my logs and then it says to open a support case to investigate the issue. Could someone do this for me?

Thanks,

Brandy Fox

Hi ​@Bfox, 

Welcome to Box Community, and we’d love to further assist! 

 

As we begin to  troubleshoot, we’ll start with the following information: 

  • What is the Operating System running in your machine? To ensure that you can utilize Box in your machine, please make sure that both your browser and OS are supported by Box.
  • See if your firewall is configured.
  • What is your Anti-virus, and/or are you connected to VPN?
  • Are you having trouble with your local Box folder, or the issue lies in the Box web-app? If it’s the former, please provide the version of your Box Application. 
  • Did you encounter an error message? If so, kindly attach a screenshot to get a closer look. 

 

We look foward to your reply! 

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