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Question

Need help closing account I no longer have MFA access to

  • July 22, 2025
  • 1 reply
  • 87 views
E

For some reason this is the only way to submit a support ticket?

Anyway, I have multiple accounts (firstname.lastname@gmail and firstnamelastname@gmail). I don’t have the mfa/authenticator access for one of the accounts and I would like to close it. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • July 22, 2025

    Hi ​@emeesss, 

    Welcome to Box Community and we’ll help regain your Box access!

    I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

     

    Thanks for taking the time, and stay well! 

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