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Question

FAILED BOX UPDATE

  • July 15, 2025
  • 1 reply
  • 68 views
E

Box failed to update on my Macbook running Sequoia. Here is the message "Box Drive has failed to update to version 2.46.241." Please create a support ticket for me.

    DonHammons

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • July 17, 2025

    Hi ​@ED807, 

    Welcome to Box Community, and we’ll ensure that you’d get to update to the latest Box version!

     

    If your Box update has failed, you can proceed and uninstall your Box Drive application. 

    Uninstalling your Box Drive application: 

    1. Quit Box Drive if it is running.
    2. Download and open the Box Reset Tool zip file.
    3. Open the Box Reset Tool from the Downloads folder.
    4. Select Uninstall and then Continue when prompted to confirm the uninstallation.
    5. Enter your credentials to continue with the uninstalling Box if prompted. 
    6. Select OK to close out the tool. 

    Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

    If there are any issues with the above process, follow these alternative steps to reset Box Drive.

    1. Quit Box Drive.
    2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
      macOS 14.x with any version of Box Drive: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      macOS 15.x with Box Drive 2.40 and newer: 
      /Applications/Box.app/Contents/MacOS/boxfileproviderctl domain remove Box; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:
      • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at ~/Library/CloudStorage/Box-Box (<current day and time>) 
      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when you have finished typing it in.

     

    Meanwhile, to get the latest Box Drive version, please reinstall the application here. 

     

    Hope it works, and please let us know how it goes! 

     

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