Support Forum

hello I have a free box account and it is free and I have 20 gb free but always shows me full 16 gb full and I have no data on the box what can be, please help me, thank you

Hi Guys,My entire team is having problems with uploading files to the drive as it is saying account storage is full. However I have upgraded my plan to the unlimited storage. For context, I am the admin and owner of all files and I have several external users who collaborate in the drive and the external users are trying to upload files but its giving the error that the account storage is full. Can someone help me on how to resolve this issue?

I see that there is an official Box SFTP Server showing in the integrations under the admin console now.Has anyone been able to make this work? I have it set as “Available for all users” but when I go to my user account to install the integration, it is not showing in the list of available items.When I attempt to connect to the Box sftp service at sftp.services.box.com using Filezilla SFTP client, I get a successful connection/key exchange, but my user account (either user or admin) will not authenticate.I have confirmed the passwords on the accounts I am using. We use SSO for web UI access, but I have the passwords set for application access such as this.This link shows the introduction of the integration, although it still says “Coming soon” as a banner on this page:Introducing Box SFTP – Box SupportSo maybe it is just not fully released yet?Any information is very appreciated.John Walker

I used files from my Box sync folder on two of my Macs today without any issue. I just opened the main sync folder on my MacBook and 99% of the files are gone. No, they have no been deleted. No, they are not in my trash can. All of the files are still online in the Box website folders, so at least I have not lost everything. BUT, I need the files on my computers as there are plenty of times I do not have wifi access. What has happened, and what do I need to do to get all of the files back on my Macs?

We are receiving an error when trying to sign in as a Box user from the Box Salesforce app. We’ve tried logging in as admin and non-admin Box users yet the issue persists and I’ve included the screenshot below. Has anyone resolved this before?   

I don’t see the  file request button on my Box Enterprise version as I did in my trial Business license. I recently upgraded to the Enterprise version. What am I missing? All the settings are there.

File will not open on the desk top, other users have the ability to access the same file. Image of error attached. 

Hello, some of my files no longer appear on the box. What should I do? I should point out that they are not in the recycle bin.

My Box account is currently defaulting to a "Oldest to Newest" sort order. Whenever I open a folder, I need to click on the date column to re-sort it to my preferred order (newest first). However, this preference is not being saved. Once I navigate out of the folder and back in, it resets to the old default. Based on Box's official documentation, the last used sort order should be remembered and applied subsequently, but this feature does not seem to be functioning for me.

I have logged in and my home page (which listed all my files and folders) does not display them now. 

We want change the admin old man to new man. Admin that BOX roll  has already retired.Ald man adress is dead. Therefore, we cannot see the message from the BOX system.We tried to change it from "Roles and Access Privileges", but couldn't for the above reason.We need system help. I send e-mail to BOX Sport team, but the answer “we only offer technical support to customers on one of our paid plans.”What should I do? 

I invited the end user to a folder, but he cannot sign up.When he tried to sign up, he received a 'Verify Email' message, but opening the link showed an error.How can he register?

We are no longer (last several months) able to read Outlook messages open in the BOX iPhone app. 

Why does Safari fail to show an embedded video with share option "People with link" (public). Safari only shows the dropdown to Log in or Sign up.  This is only the case for Safari (works fine in Firefox and Chrome) Safari   Firefox

Hi, I've been trying to reset my password to log in to our company's box account however, I'm not receiving the password reset email. I don't see it in my spam/junk folder either. Please assist. Thanks!

Our team was using the free Box Community Edition to store several important documents. As of recently, all team members have lost access to every document in that environment. No notifications were received regarding account expiration, data deletion, policy changes, or access revocation.Issue Observed: All documents previously stored in the Box Community Edition account are no longer accessible. Access appears revoked or content appears deleted. Nothing is present in the Trash folder No prior warnings or system notifications were received. Impact affects the entire team. No one has access to any of the files. Request: Confirm whether the documents have been deleted, archived, or access-restricted due to account status or policy changes. Restore the documents if they still exist within Box’s retention or archival systems. Provide details on the reason for the loss of access (e.g., inactivity, plan limitations, policy changes). Provide guidance on next steps to prevent

I recently attempted to reset my password as I was unable to log in. I have not received an e-mail with a link to reset it. I have tried this many times in the last week with no success. Could someone please help me?

Just tried to upload files from practice panther and I got a message that said I need to re-sync.  Totally lost.  Can anyone help?   Thanks

I am suddenly getting a notice box saying I need to allow Box to access Box Tools when I try to open a document through Practice Panther.  I haven’t changed any settings as far as I know, and PP says it is a Box problem.  I tried the walkthrough the support tab showed, but it didn’t change.  Any ideas?

I am an admin for the Box drive and have all rights/permissions. I am trying to delete a folder. There are no collaborations on it, I have all rights to it, but it still won’t let me delete. When I click the 3 dots and select “trash”, it says “something went wrong. Please try again.”. There is no explanation or anything. Can anyone help with this. I need this deleted asap. 

Hi, I just created my account and cannot upload any file and cannot create folders. When I click on adding a file it says that I do not have permission. I have tried using Edge and Chrome and have reviewed my account settings. Please help 

hi all ! I'd like to know if it's possible to search for files and/or folders via the windows explorer search feature ?   thanks in advance,   Olivier

Hi, I tried logging onto my box account and my folder to upload items is greyed out…. and there is no IT or Admin user to assist. So whats the work around?

It has been over 3 years that I seem to be finally getting close to the fraud and abuse with Cloud contracts and my identity. Sometimes, I will get a BUNCH of important files dumped in Box. Then, my email address and entire account will be deleted and denied. I gave up on them. BUt I found some more items I REALLY need to get justice, yet have been signed out over 25 x since yesterday and the “customer service” did not help after being a subscriber for over 1 year, let alone just trying to see what these new files are. Reporting fraud and harm to  tech is like shouting into a void. It goes nowhere. Suggestions? 

Por errores de carga me sale siempre al encender el ordenador el mismo mensaje de error en la carga de algunos archivos. Ya no necesito cargar esos archivos ¿Cómo puedo hacer desaparecer ese mensaje que además no desaparece aunque transcurra tiempo? Gracias por su atención.