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Question

Box storage innacuracy

  • November 24, 2025
  • 1 reply
  • 25 views

Hello, 

My storage shows it is full, but it's not. One folder shows 22GB of storage, but the sum of the files is only ~2GB. Can you please run your script to fix it? Thanks in advance.

1 reply

Rona Box
  • Community Manager
  • November 25, 2025

Hi ​@jwisc

Welcome to Box Community, and we’ll help review your Box storage. 

 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your case and we will keep you posted. 

 

Thanks for your continued support in the Box Community!