I am receiving the following message when trying to add a user: "Email already used in a Box account but not associated with an enterprise."
Question
Email already used in a Box account but not associated with an enterprise.
Hi Jonathan,
Welcome to Box Community and glad to assist!
The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.
You receive the “1 user failed to be added” message so that you can acknowledge our warning message that “Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite.”
After receiving the initial error message "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.
This information is available through this article.
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