BoxDrive issue in Windows 11 - Help!

An earlier post said to uninstall the older version and download the new installer. I did so but, instead of installing 2.48.250, now it’s looking for “the installation package ‘Box.2.47.168.msi’ “ and it is nowhere to be found, so it says “The older version of Box cannot be removed. Contact your technical support group.” (There is no “technical support group” -- I’m an individual user.) Even after I uninstalled it, why would it say, it can’t be removed?!?

Now I can’t access my files on my desktop through File Explorer. :(
 

Hi ​@BobbyD, 

Welcome to Box Community, and we’ll help update your Box Drive application! 

Did you follow each steps to completely uninstall your Box Drive application?

IMPORTANT
Any content in your Box Drive desktop location that has not yet successfully been uploaded to Box is deleted from your machine during the uninstall process. Be certain all of your content is uploaded to Box before proceeding. 

1. Quit Box Drive
2. Uninstall the application in the Control Panel.

Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
To view hidden files and folders in Windows:

1. In the Windows taskbar, open File Explorer.
2. At the top of the File Explorer window, click View.
3. In the View menubar, click Options and select Change folder and search options.
4. At the top of tthe Folder Options window, click the View tab.
5. In Advanced settings, check Show hidden files, folders, and drives.
6. At the bottom of the window, click OK.

To remove all traces of the Box Drive application from your machine:

1. Go to C:\ProgramData\Box and delete the Box subfolder.
2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
5. Go to C:\Program Files\Box and delete the Box subfolder.
6. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

If you’ve completed the steps above and the issue still persist, try using the Microsoft FixItTool to remove your Box Drive application. 

Meanwhile, here’s where you can install the Box Drive’s newest version. 

Hope it helps, and please let us know how it goes.