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Question

Ticket Submission

  • May 27, 2025
  • 2 replies
  • 99 views

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“Ticket Submission: I’m trying to upgrade to the Business plan with a 50GB upload limit, but I’m encountering an error. As I am located in Korea, a phone call is difficult. Your assistance with this issue would be greatly appreciated.”

2 replies

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Hi KyoungHoon Cha,

Welcome to Box Community!

To assist you with your upgrade issue, please contact our billing team directly at billing@box.com.

Thanks for posting! 

Best,
Ann


  • New Member
  • November 21, 2025

I can’t submit a ticket and I am a paying customer. Please help

 

thanks