Support Forum

Upload failed error - Quota exceeded. Only half of the full space capacity is used. WHY WHY WHY

Hi,When I try to set up multi-auth option, every code used is incorrect.APP Samsung Pass - incorrectAPP DUO Mobile - incorrectSms on my mobile - got txt msg but incorrect. Mail - got code on email, but incorrect.Moreover, when I was trying all the options above I was receiving email that my multi auth is on, but it’s not visible in my personal account settings, and when I try to download a file shared by friend, it is still asking me to configure multi auth.

Hello, I have migrated 26 TB folder from Dropbox to Box but we cannot see it. Any help to find the folder? Regards, Josue.

Box is spinning endlessly. Cannot open files.  1/16/24

I cannot open the link for Headcount / L3 and above managers.I would like to ask for help, thank you.https://rak.box.com/s/2calnob70yuyz8ha02veszk3ajo6fhe6

Setup on a trial and I just installed Box in our Sandbox but I get this error below when trying to connect it with any user I setup. “You may not log in with an enterprise that does not match the service account. AccountId for User [removed by moderator] AccountId for Service Account null”

The download button on my shared link does not work.I believe it did work until today.Users see a message but the file does not download: Your Download is In ProgressIn the meantime, log in to Box to save files you view in your Recents and upload, share, and comment on the content you care about most. Is there a maximum number of downloads allowed?

I am able to authenticate and setup the box app. When I embed the box element in the default page layouts it mostly comes up blank. The account frame says:                View this content on box.com or using the Box app.                 Any guidance would be greatly appreciated

Hi I have lost all the content in that I had in Box. Is there somebody I can actually speak to? Some real tech support?

初めまして。 プロダクトに、Boxからファイルをインポートしてくる機能の追加を検討しています。そのため、OAuth認証をし、その後APIを用いてファイルを参照、ダウンロードするような仕組みを考えています。このような実装はBoxのどのプランで行うべきなのでしょうか。利用者：enterprise想定通信回数：月50000回以内想定（認証と参照と取得で1回ずつとしたら1500人が使う程度？） 一旦Businessプランにしておけば問題ないのでしょうか？

I have a collaborator who I want to share a box file with, but the link for the shared file does not go to his email address. The email account of the collaborator works otherwise.

I need a copy of your SOC 2 report for audit purposes please Thank you

Hello,When I try to install Box Drive on my old Macbook Air, I get the following message  Please help. I have a MacBook air, 13-inch from early 2014, Mac OS Big Sur version 11.7.10. My processor is i7. 

is it just me or does everyone else that has problems with box get no support and a complete unwillingness to pick up the phone and call me like I have asked repeatedly.  2 weeks into a loss of 2 months of files and Box appears to not have a care in the world and is just happy to email back and forth with hours or days between responses when a phone call could hopefully help.  Beyond disappointed.  

Please, I would like my account canceled immediately and to lose all access to all features as soon as possible. I woke up today to a huge declined charge on my card (540 dollars) after my 14day trial expired. I completely forgot about my trial expiring and being charged this amount until I was notified today by Box. Within a few minutes, I took steps to immediately cancel my chargeIf I could get in touch with a real agent to have this charge removed and my account terminated as soon as possible I would be extremely grateful, as there is no way that I will be able to pay this balance. Thank you.

Good Afternoon,  Our staff have been indicating that spell check is no longer available via box. Is there a way to change that? Please advise 

I received an invitation to access a file.  Can’t access file as it says that authenticator app setup is required and presents a button to “set up.”However, when I click “set up” it tells me that its already enabled.I need access to these files ASAP.  Help.

I want to allow a customer who is not a collaborator upload a banking form (so I need encryption) to a box folder that is upload only and they can't see anything else in it.  Does box have this functionality?

Me di cuenta a raiz de un problema de que al no estar conectado a internet y al no estar abierto box drive no puedo tener acceso a mis archivos en mi computador…………...al entrar a box.com, la carpeta principal aparece como sincronizada, pero al tartar de acceder off line, la carpeta de box desaparece.Como puedop hacer para que efectivamente mis archivos pueda tener acceso off line???

こんにちは、 Box Web アプリを使用してフォルダー (ZIP 形式) をダウンロードしたり、ファイルをアップロードしようとすると、常に失敗が発生します。 詳細: - 単一ファイルのダウンロードは正常に動作します。- フォルダーの ZIP ダウンロードは 0 B/s で停止します。- ファイルのアップロードはすぐに失敗します。- 複数のブラウザー (Chrome、Edge)、複数のアカウント、さらには異なる PC でもテストしましたが、同じ問題が発生しました。- Box Drive は正常に動作します。- Google Drive のアップロードと ZIP ダウンロードは同じネットワーク上で正常に動作します。疑われる問題: - dl.boxcloud.com または upload.box.com サーバーとの接続の問題。私の地域（日本）の CDN ノードまたはアップロード API に問題があるかどうか確認していただけますか?ありがとう。 

Je n'ai pas l'usage de Box, on me l'avais conseillé, mais sans son usage je voudrais supprimer mon compte chez Box. Merci de votre aide.

I've been receiving collaboration invite emails from my team for several folders, but every time I click accept, the folders never show up in my Box account. I don't get notifications that I have pending actions of any sort, and my team has tried several times to resend the collaboration invite. Can you please help?

I have a small Personal Free account for records storage for a group that I belong to. I need to transfer ownership to another person to maintain the file history of this organization after I fully retire and have someone else take over from me. I currently access the files through my personal email and password for posting the files to storage and share all the files for our group to access by listing the share code for them on our website. It is an online history for this small organization and keeps the paperwork requirements to a minimum.

Box said it couldn’t open and to send in logs. I sent in the logs and it tells me to create a support case on the forums. It mentions open files and that it will close them. I had just logged onto my computer and didn’t have open files. I’m not sure if the problem still exists.

hello , I want to upgrade my box account to 100Gb but can't upgrade, I received a reply that the account needs to be verified, while I have entered all the information of the visa card, can you guide me, here is my contact account: , thanks you