How do i change my email address?
I've looked everywhere and it does not give me the option to change primary email;
Question
Change Email
Hi Dallin,
Welcome to the Box Community!
I understand that you need help in changing the Primary email address associated to your Box account, I'm happy to help!
You would just need to add your new preferred email to use as secondary email and then make it Primary to make this changes.
Here's how:
1. Go to the user's profile (Initials)
2. Click Account Settings
2. Under Account tab, scroll down to "Login and Email Addresses" section
3. Click Add or Link Personal Email
- Enter your new email address (remember the email must not be associated to a Box account) and click the Save button.
- An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
- Once your secondary email is linked and verified, you will have the option to "Make it Primary". To make a secondary address your primary address, just click the Make Primary button.
- If the option "Make it Primary" did not appear, you just need to refresh the page for it to appear.
4. Once done you can remove your previous email by clicking the "Remove" option on the side of it.
If you have any questions, please let me know and I will do my best to help you!
You'll have to link a personal email. To add an email address:
- Click Link Personal Email.
- Enter your new email address and click the Save button.
- An email verification will be sent to the new address you entered. Click the verification link sent to your new the email to confirm.
- Once your new email is linked and verified, you will have the option to "Make it Primary".
- After making your new email address your primary, you will then be able to remove the old email address.
Mine is saying “Oops — that person already has a Box account” even though I deleted the account associated with that email. What do I do? I NEED to change the email on my box account to this other email because the one currently on my account I lost access to.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.