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Question

Why can't I add a new user to my Box account?

  • January 21, 2026
  • 1 reply
  • 9 views

Can't I add a new user to my Box account

1 reply

Rona Box
  • Community Manager
  • January 23, 2026

Hi ​@Deitelbe,

Welcome to Box Community, and we’ll help review your access to add a new user! 

 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting and we hope to get this sorted out very soon!