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Question

Why can't I add a new user to my Box account?

  • January 21, 2026
  • 1 reply
  • 89 views

Can't I add a new user to my Box account

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • January 23, 2026

    Hi ​@Deitelbe,

    Welcome to Box Community, and we’ll help review your access to add a new user! 

     

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from the Box Product Support team will reach out to you shortly. 

     

    Thanks for posting and we hope to get this sorted out very soon! 

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