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I installed BoxCLI on Windows 11, but the box command gives an error.

  • January 21, 2026
  • 4 replies
  • 56 views
M

I am Japanese and not very proficient in English.
I was using BoxCLI on Windows 10, but I have migrated to Windows 11 (*1).
I installed BoxCLI version 4.5.0 (*2).
The BoxCLI command results in an error (*3).
There is no issue with the path setting on Windows 11.
Could you please let me know the cause?

*1: Enterprise 23H2
*2: A window appears saying "The image file c:\Program Files (x86)@boxcli\client\bin\node.exe is a valid file, but it is for a computer type other than the current computer."
*3: box-v4.5.0-arm64.exe

Thank you for your help.

Best answer by Rona Box

Hi ​@mori3720, 

Welcome to Box Community, and we’re glad to assist! 

To help  you troubleshoot, I opened a support ticket and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting, and we hope to get this sorted out very soon. 

4 replies

Rona Box
  • Rona Box
  • Community Manager
  • Answer
  • January 21, 2026

Hi ​@mori3720, 

Welcome to Box Community, and we’re glad to assist! 

To help  you troubleshoot, I opened a support ticket and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting, and we hope to get this sorted out very soon. 

    M
    • mori3720
    • Author
    • New Participant
    • January 21, 2026

    Dear Rona.

    Thank you for opening a support ticket.
    I'll wait for a response from our support team.

    mori3720.

    O
    • onurolmez
    • New Participant
    • January 23, 2026

    Having same issue. Any ideas? 

    M
    • mori3720
    • Author
    • New Participant
    • January 25, 2026

    Dear every one.

     

    Installing a different BoxCLI installer worked.

      OK installer: box-v4.5.0-x64.exe (https://github.com/box/boxcli/releases)

      NG installer: box-v4.5.0-arm64.exe (this ticket)

    I was also able to obtain Box folder information and confirm that BoxCLI is working properly.

     

    Thank you everyone.

    mori3720

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