Skip to main content
Question

Invited Team Members Cannot Access Box Folders

  • January 26, 2026
  • 1 reply
  • 101 views

I have created a folder on Box.com and invited internal team members to access, upload documents, etc. I have taken subsequent steps to “share” the folder with my internal team members. My team members have informed me that when they log into their Box.com accounts they do not see the folder I have shared with them. Any assistance/suggestions would be greatly appreciated.

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • January 27, 2026

Hi ​@bjmarenberg 

Welcome to Box Community, and glad to help with folder collaborations. 

 

For more context, how did you shared your folder with your team members? 

 

If they are looking to access your shared folder within their account. You should invite them as collaborators. 

 

 To invite someone to collaborate in a file or folder:

  1. Open the Share window. To do this, in your Box files view, hover over the row of the file or folder you wish to share.
  2. On the right, click Share.
    Share files
     
  3. The Share window opens.
    Invite Collaborators Highlighted
  4. In the Share window, under Invite People, click Add names or email addresses.
  5. Type a collaborator's name or email address.
    • As you type, Box anticipates your intended recipient and lists corresponding email addresses.  You can select the recipient you want, or continue typing the full email address.
    • When typing full email addresses, separate recipients by a horizontal space.
  6. Click the Invite as drop-down menu. Box displays a list of roles.
  7. Click the role you wish to assign to the collaborator.
  8. (Optional) In the Message field, type a message of up to 750 characters for the collaborator.
  9. Click Send.

If they were invited but can’t seem to find the shared folder. Please ensure that they accept your invite. 

 

To find and resolve a pending invitation:

  1. In the left menu of your Box account window, click Files.
  2. In the pending invitations panel under ACTION REQUIRED, hover on the name of a file or folder.
  3. To see details about the invitation, click the ellipses, "...", and select View Details.
  4. To decline the invitation, click the ellipses, "...", and select Decline All.
  5. To accept the invitation and gain access to the project's content, click Accept.

 

viewDetailsDeclineAll_Highlighted.png

 

 

accept_Highlighted.png

 

Hope it helps! Please let us know if you need additional assistance.

Terms of ServiceAccessibility statement