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Question

Desktop not syncing with browser login box

  • January 22, 2026
  • 1 reply
  • 13 views

Hi for some reason my desktop app for box.com is not syncing with my browser version 

Also my colleague is sharing files that i would have typically seen and now they are not been shared.  I cannot find solutions on the box nor can I find a dirrect support email to contact to help . This is extremely frustating as I am spending time trying to sort this out that i dont have. Have tried resetting the computer and reinstalled the box app still hasnt resolved the isssue please help regards Gillian 

1 reply

Rona Box
  • Community Manager
  • January 26, 2026

Hi ​@GilliRy

Welcome to Box Community, and we’d love to help with your syncing issue. 

 

To ensure that your Box files are syncing correctly. I opened a support case to have a member from the Box Product Support team to contact you. Please keep an eye out and we’ll be in touch shortly. 

 

Thanks for posting, and we hope to sort this out very soon!