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Question

Service Authentication Error

  • January 22, 2026
  • 1 reply
  • 15 views

I have an issue with the Netsuite integration. I get this error, SERVICE AUTHENTICATION ERROR,  when trying to create a folder on a tranaction. I can see this has been raised previously with no comments or resolution. Can anyone assist?

1 reply

Rona Box
  • Community Manager
  • January 26, 2026

Hi ​@John F

Welcome to Box Community, and we’ll help address your authentication error on Box for NetSuite. 

It seems that we need to gather a few details regarding your error. To do so, let me start by creating a support case and a member from the Box Product Support team will reach out in a short while.

 

Thank you for continued support in the Community!