Hi, my Box account was linked to my old work address which doesn’t exist anymore. Since it seems that Box can’t reset an email address and there is no way to get my files anymore, I want to delete that account but not sure how to do that when I can’t access the account. I also don’t want to keep paying for an account I can no longer use.
So how can I delete that account?
Best answer by Rona Box
Hi
Welcome to Box Community, and we’re glad to assist!
If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account.
Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.
Thanks for posting!
Hi
Welcome to Box Community, and we’re glad to assist!
If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account.
Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.